Account Management
Q. How do I register my Chrysler Financial account online?
A. You will need your VIN and Chrysler Financial account number handy. Click on "My Account", and the "Register" button or "Register Now" link. Enter your information, including VIN and account number. Once registered, you may make online payments, change your address and sign-up for eBill (online billing statements).
Q. Are there any restrictions for my username, password, and email address?
A. Usernames may be up to 35 characters long. Passwords must be between 8 and 20 characters long and must contain at least one number and one capital letter. Your email address cannot exceed 50 characters and must be in a standard format (xyz@abc.com, eyz@abc.net, etc.).
Q. I'm a co-signer on a Chrysler Financial account. How do I log in to my account?
A. You'll first need to register your account online. Go to the cf.com home page and click on the "Register Now" button. You will need your VIN and Chrysler Financial account number to complete the registration information.
Q. Why can't I copy and paste my email address to confirm it on the "Registration" or "Preferences" page?
A. To ensure there are not typographical errors in your email address, our system requires you to re-type your address.
Q. Can a co-signer have their own login?
A. Yes. Co-signers will need to register the account online by clicking the "Register" button or "Register Now" link. The Chrysler Financial account number and VIN are required to register. Co-signers may create their own username and password.
Q. How can I update my personal information on cf.com?
A. Log in and click on "Update Profile" from the top navigation, then select the "Personal Information" tab and make your updates. Click "Submit" when finished. Your information will be updated for the account you accessed.
Q. What happens if I move/change my address?
A. Be sure to update your Billing Address either online or by phone. Log in and then select the "Edit Profile" button and enter your new address. If you have a Chrysler Financial lease, this address information change affects your Garaging Address only, you will need to call us directly to update your Billing Address.
Q. How do I change my email address?
A. To modify your email address, log in and click "Update Profile", then the "Preferences" tab and then update your email address.
To modify your email address for your eBill (online statements) reminders, log in and click on "View Statements", then the "Statement Delivery Options" button and update your email address.
To modify your email address for your online payment confirmations, log in and click "Online Payment", and then the "To change your banking information, click here" link and update your email address.
Q. Where can I find my payoff amount on the Chrysler Financial web site?
A. Log in and click on the "Request Payoff Information" button at the bottom of your Account Information summary page. This Payoff Amount is an estimate only. Please call us to get the most up-to-date payoff amount.
Q. I have more than one Chrysler Financial account. How do I add another account to my online profile?
A. After you have registered one account online, and you've logged in at cf.com, click on "Update Profile" and then the "Preferences" tab. At the bottom of this screen, click on the "Click here to add more accounts" link. Here, you will enter the applicable VIN(s) and Chrysler Financial account number(s) – up to 20 unique accounts can be managed simultaneously.
Q. How do I delete accounts from my profile?
A. Log in and click on "Update Profile" and then the "Preferences" tab. At the bottom of this screen, click on the "Click here to delete accounts" link. Here, you may check the account(s) you would like to remove. Please note, you cannot delete your primary account.
Q. How do I change the account that displays on the "My Account" page?
A. Log in and click "Update Profile" and then the "Preferences" tab and select your preferred primary account from the Chrysler Financial Account Information drop-down field and click the "Submit" button.
Q. I'm approaching the end of my Chrysler Financial finance agreement, how can I find out what new vehicles will work for me?
A. Our Planning Center will guide you through calculating your budget, comparing monthly payments, and show you the Chrysler, Jeep® or Dodge vehicles you can afford. The Planning Center even helps you apply for credit online and gets you in touch with your preferred dealership to finalize the transaction.
Q. What if I get a parking ticket?
A. Please pay the fine immediately. If you have a Chrysler Financial Lease account, outstanding, unpaid parking tickets will be forwarded to us and we may be obligated to pay them. If so, we will include the amount of the ticket and any applicable penalties or fees in your next monthly billing statement. And, in some states, Chrysler Financial may charge an additional administrative fee for paying parking tickets on your behalf.
Q. What if I have additional questions about my Chrysler Financial account?
A. We offer you several options to contact us regarding questions or concerns with your Chrysler Financial account. You may call, write, or email us.
Account Management/Log In
Q. I've registered my account on cf.com. How do I log in to my Chrysler Financial account?
A. To log in to your Chrysler Financial account, simply enter the username and password you created during the account registration process on the cf.com homepage.
Q. What happens if I forget my password?
A. From the home page or the "My Account" login screen, click the "Forgot Password" link, enter your username and the last 4 digits of the primary account holder's social security number and then click the "Submit" button. Next, answer the password hint question and click the "Submit" button. Finally, enter a new password and confirm..
Q. What is a password hint question?
A. This is question you pre-select and answer during your online account registration that allows you to reset your password if you have forgotten it.
Q. What happens if I don't know the answer to my password hint question?
A. Call us at 1-800-556-8172, and our Customer Service Representatives can assist you with a password reset.
Q. What happens if I forgot my username?
A. From the home page or the "My Account" login screen, click the "Forgot Username" link. Enter the email address you registered your account with on cf.com in the "Forgot Username" screen and click the "Submit" button. Your username will be sent to the email address on file.
Q. What do I do if I forget both my username and password?
A. Call us at 1-800-556-8172, and our Customer Service Representatives can assist you with a password reset.
Q. Why is my account locked when I attempt to log in?
A. To ensure your account information is secure, your account may be temporarily locked after repeated invalid logins. Call us at 1-800-556-8172, and our Customer Service Representatives can assist you with a password reset.
Account Management/Payments & Statements
Q. What options do I have to make my monthly Chrysler Financial payments?
A. We offer you a number of ways to make your monthly payments so you can decide which best fits your lifestyle.
- Online Pay: Register your account at cf.com and enjoy the conveniences of making payments online, scheduling your payment and viewing online payment history.
- AUTO-PAY®: You may sign up to have your monthly payments automatically deducted from your checking or savings account each month.
- Pay by mail: Mail your payment and coupon with the envelope provided in your statement each month.
- Pay by phone: Make a payment over the phone via Western Union®. Call us at 1-800- 556-8172. There is a fee for this service.
Q. Can I receive my monthly billing statement online?
A. Yes. We offer eBill, an online statement service, which delivers your monthly Chrysler Financial statement in an electronic format, on chryslerfinancial.com. To sign up, you'll first need to register your account. Then, simply log in and click on "View Statements", then the "Statement Options" tab, enter your eBill preferences and follow the prompts to complete sign up.
Q. What is eBill?
A. eBill is a service that delivers your Chrysler Financial billing statement each month online. With eBill, mailed billing statements are discontinued, and you are helping to reduce paper waste and contributing to a healthier planet!
Q. Is there a fee or charge for eBill (online statements) or Secure Email Delivery?
A. No. These are free services for Chrysler Financial customers.
Q. How do I sign up for online statements (eBill)?
A. To sign up, you'll first need to register your account. Then simply log in and click on "View Statements", then the "Statement Options" tab and enter your eBill preferences and follow the prompts to complete sign up. Mailed billing statements will be discontinued, and you are helping to reduce paper waste and contributing to a healthier planet!
Q. How will I know when my eBill is ready to view online?
As soon as you sign up for eBill, your current statement is immediately available to view, print and pay on cf.com. When future eBills are ready, you will receive an email approximately 20 days prior to your scheduled due date.
Q. Can I receive emails so I don't forget to make my payment on time?
A. Yes. When you sign up for eBill (online statements), you will receive an email when your eBill is ready to view and a reminder 5 days prior to your scheduled due date.
Q. What is Secure Email Statement Delivery?
A. Secure Email Statement Delivery is an email notification that delivers your eBill as a secure attachment right to your inbox. When you sign up for Secure Email Statement Delivery, you will create a Secure Passcode which allows you to open the attachment.
Q. How do I change my Secure Passcode?
A. Log in and click on "View Statements", and then the "Statement Delivery Options" button at the bottom of the "Statement Options" screen. Enter a new Secure Passcode, confirm the Passcode, click "Continue" to verify and "Continue" again.
Note: Secure Email attachments are only accessible with the Secure Passcode that is valid at the time the email is generated. Modified Secure Passcodes are valid only for future Secure Email attachments.
Q. I'm already signed up for eBill. How do I add Secure Email Statement Delivery?
A. Log in and click on "View Statements", and then the "Statement Delivery Options" button at the bottom of the "Statement Options" screen. Check the "Begin secure email statement delivery" checkbox and complete the enrollment by creating a Secure Passcode to access the eBill secure attachments.
Q. How do I cancel online statements (eBill)?
A. Log in and click on "View Statements" and then the "Statement Options" tab. Then click the "Cancel Online Statements" button at the bottom of the page.
AUTO-PAY®
Q. What is AUTO-PAY®?
A. AUTO-PAY® is a service that allows customers to arrange automatic vehicle payments as a monthly debit (or deduction) from a specified banking account.
Q. Is there a fee or charge for the AUTO-PAY® service?
A. No. This is a free service for Chrysler Financial customers.
Q. How does AUTO-PAY® work?
A. Each month, on your scheduled due date, your vehicle payment is deducted (debited) from your specified banking account. If your due date happens to fall on a weekend or holiday, the debit is processed the next business day.
Q. How do I sign up for AUTO-PAY®?
A. You will first need to register your Chrysler Financial account online. Once registered, log in at cf.com, click "Update Profile" and then the "Payment Options" tab. Select "AUTO-PAY" and "Submit", then complete the required information and click "Submit". Review the Authorization Agreement, click "Print" and sign the Authorization Agreement. Mail the signed Agreement and a voided check/draft to the address on the Agreement.
To have an Authorization Agreement mailed to you, call our AUTO-PAY® service office at 1-877-212-4016.
Q. What do I need to qualify for AUTO-PAY®?
A. All you need is a savings or checking account in good standing with your financial institution. To sign up, you'll need to supply some basic personal information, savings or checking account information, a voided check/draft, as well as your Chrysler Financial account number(s).
Q. How will I know when my AUTO-PAY® service has been activated and I can stop making my payments each month?
A. Once your AUTO-PAY® service is activated, you will receive a letter confirming your enrollment. Until you receive your confirmation letter, you will need to continue making your monthly payment(s). The enrollment process takes approximately 30 days from the time we receive your Authorization Agreement.
Q. What if I haven't received my confirmation letter?
A. If you haven't received a confirmation letter after four weeks, log in and click on "Check AUTO-PAY Status" to send an email to our AUTO-PAY® service office. Or, give us a call at 1-877-212-4016.
Q. Can I use the AUTO-PAY® service if I have more than one Chrysler Financial account?
A. Yes. AUTO-PAY® can be used to make your monthly payments on as many Chrysler Financial accounts as you like. Be sure to enter all Chrysler Financial account numbers on your Authorization Agreement when you sign up for the service.
Q. What if I change financial institutions or want to change my account?
A. You may transfer your AUTO-PAY® service to a new checking or savings account by sending us a new Authorization Agreement and voided check/draft from your new account. We'll update your information and send you a confirmation letter when the change is completed (approximately 30 days). Until this time, your monthly payment(s) will be drawn from your current account. If you have closed your account, you'll need to make your monthly payment(s) online, by phone or by mail until you receive your confirmation letter.
Q. How do I discontinue AUTO-PAY®?
A. Log in on cf.com, click "Update Profile" and then the "Payment Options" tab. Complete the "Cancel AUTO-PAY®" form and submit it. You'll be contacted to confirm your cancellation. At such time, you'll need to begin making your payments each month, either online, by mail or by phone.
Q. Who do I call if I need to speak to someone about AUTO-PAY®
A. You can reach our AUTO-PAY® service office 1-877-212-4016. Be sure to have your banking information and Chrysler Financial account number(s) available so that we can serve you as quickly and efficiently as possible.
Chrysler Financial's Lease Product Annoucement
Chrysler Financial recently announced that we will no longer offer leasing as an option for our customers. Rest assured this decision has no impact on customers in current Chrysler Financial lease agreements or lease agreements offered by other providers. We remain committed to providing our customers with a personalized, worry-free financing experience and look forward to offering the best possible vehicle purchase finance options for your future financing needs.
Following is a list of answers to frequently asked questions about the changes to our finance programs:
Q. Why is Chrysler Financial exiting the leasing market?
A. The industry-wide economic conditions that made leasing popular in the past have changed, to the point that we can no longer offer affordable lease payments for customers.
Q. When will the change take effect?
A. As of August 1, Chrysler Financial will discontinue offering new lease products in the United States and we are fully dedicating our resources to developing the best possible vehicle purchase finance options for our customers.
Q. I currently lease, will I be affected?
A. As a current lessee financed with Chrysler Financial you will not be affected by this decision and the terms of your lease agreement will remain in force. Chrysler Financial will continue to support and service current Chrysler, Jeep and Dodge lease and Plus contract customers throughout the term of the lease. Likewise, if you lease with another finance company, our exiting the leasing market has no impact on your current agreement.
Q. I’m nearing the end of my current lease, what should I do?
A. Visit chryslerfinancial.com for an overview of your lease-end options or talk to your dealer about financing your next Chrysler, Jeep or Dodge vehicle with us.
Q. Will I have to pay a lease turn-in fee if I can’t lease with Chrysler Financial again?
A. We want to keep you in the family. If you purchase a new Chrysler, Jeep or Dodge vehicle or if you decide to purchase your current lease vehicle, we will waive your turn- in fee.
Q. What is the difference between financing the purchase of a vehicle vs. a lease?
A. With a vehicle purchase, the vehicle title is in your name and your monthly payments count toward the purchase of the vehicle, so once it is paid off, it is yours. There are no mileage restrictions, and you are free to accessorize and customize the vehicle to your preferences. In addition, you have the opportunity to trade the vehicle at anytime vs. the fixed term of a lease.
Q. Will my monthly payments be more with a vehicle purchase than when I was leasing?
A. Chrysler LLC and Chrysler Financial are committed to providing competitive financing options in the market place. An example of our current financing deals available includes a zero percent APR purchase contract for 72 months on Chrysler Aspen, Dodge Durango and Ram, Jeep Commander and Grand Cherokee models. Our goal is to offer vehicle payments similar to those available with a lease product.
Q. Can I still get my loyalty incentive?
A. Yes. Returning lease customers who purchase an eligible new Chrysler, Jeep or Dodge vehicle can receive up to $750 owner loyalty incentive in addition to any Chrysler Financial Bonus Cash on select vehicles. This can be used in conjunction with our aggressive APR programs to lower your monthly payments even more.
Q. If I still want to lease a Chrysler, Jeep or Dodge vehicle, can I?
A. Your local Chrysler, Jeep or Dodge dealership can provide you with financing options to enable you to make the best financing decision for your particular needs. That may include a lease contract through lenders other than Chrysler Financial.
Q. Where is the industry going with leasing?
A. Due to the current economic environment, finance companies, banks, and other finance sources will be offering fewer lease products to consumers.
Q. What if I have a question that is not covered in this FAQ?
A. If you have a question about your current lease agreement with Chrysler Financial, you can contact our Customer Service department. For questions about financing your next vehicle purchase, visit your local Chrysler, Jeep or Dodge dealer.
Any representations provided in this Frequently Asked Questions document are subject to change at the sole discretion of Chrysler Financial.
General Questions
Q. I've decided to buy a Chrysler, Jeep® or Dodge vehicle. What steps do I take to finance through Chrysler Financial?
A. Congratulations! You may apply for credit online by clicking here. Once you have submitted your application, well send your preferred Chrysler, Jeep® or Dodge dealership a notification. Your dealership will work with you to arrange all the final details in order to get you into your new vehicle.
Q. What if I have questions about my Chrysler, Jeep® or Dodge vehicle?
A. For assistance regarding your vehicle, you may visit the Chrysler, Jeep® or Dodge websites, or see your local Chrysler, Jeep® or Dodge dealer.
Q. If I apply for credit or access my account online, will my information be secure?
A. We safeguard your personal information with industry-standard and legally compliant security technology. In order to make sure you're receiving all the benefits of our safety and security procedures, we suggest you upgrade to the latest version of your web browser.
Lease End
Q. May I return my vehicle prior to my lease maturity date?
A. You may return your vehicle early, however you could be subject to early termination fees unless you are returning your vehicle early as part of a special program. Occasionally, Chrysler Financial and/or Chrysler LLC offers specials allowing you to terminate your lease early when you purchase a new Chrysler, Jeep® or Dodge vehicle. You may contact your local dealer for any special offer details. Please refer to your lease agreement for early termination details, or contact us at (800) 387-6962.
Q. Do I have to return my vehicle to the dealership where I originally leased it?
A. Although we would prefer you return your vehicle to the dealership where you originally leased it, you may return it to any authorized Chrysler, Jeep® or Dodge dealership.
Q. If I do not return my vehicle to an authorized Chrysler, Jeep®, or Dodge dealership, will I be charged a transportation fee?
A. Some finance companies require you to return your vehicle to a specific location, like an auto auction. However, Chrysler Financial asks only that you return your vehicle to an authorized Chrysler, Jeep® or Dodge dealership. If you do not return your vehicle to an authorized Chrysler, Jeep® or Dodge dealership, you may be charged for actual transportation charges.
Q. Is there a charge for turning in my leased vehicle?
A. Yes, however, this charge, called a turn-in fee, is waived when you purchase another Chrysler, Jeep® or Dodge vehicle. A lease turn-in fee offsets the cost incurred for a returned lease vehicle. Please review your lease agreement for details.
Q. What is considered excess wear and tear?
A. To make it easier for you to understand what’s considered excess wear and tear, or chargeable damage to your vehicle click here to review or download a quick reference about “excess wear and tear.”
Q. I'm considering purchasing my current lease vehicle. Do you offer financing options?
A. Chrysler Financial offers a wide range of financing options. To find a program that fits your lifestyle and determine your eligibility, log in to My Account, click on the Lease End header. Then, click the Finance My Vehicle tab.
Q. I have driven more than the allowable mileage stated in my lease agreement. Will I be charged?
A. Yes. Your lease agreement states the per mile charge if you go over your total mileage allowance. If you have more than 90 days (3 months) left on your lease you can purchase additional miles now and pay the incremental charge over your remaining payments. Contact us at (866) 222-2914 to learn more.
Q. If I return my vehicle with damages will I be charged for repairs?
A. You will be charged for any damage considered excess wear and tear on your vehicle. You can perform a self-guided inspection now to determine if there may be any excess wear and tear charges applicable. To avoid damage charges at the end of your lease, have your vehicle repaired prior to returning it. And, be sure to check with your insurance company to see if any of the repairs are covered by your insurance policy.
Q. What payment options do I have for lease-end charges?
A. When you return your vehicle to an authorized Chrysler, Jeep® or Dodge dealership, you can pay your lease-end charges there. You may also make your payment online, or mail your final charges due with the payment coupon located on your Lease-end Statement.
Q. What if I don't agree with the excess wear and tear charges?
A. If you are being billed for damages you had repaired and previously paid for, contact us at (866) 730-4369. Upon receipt of proof of repairs, we will review the charges to determine if they should be removed.
Q. There was no damage on my vehicle when I returned it so why am I being charged for damage?
A. You should not be charged for any damage that was not present when your vehicle was inspected, or detailed on the Vehicle Inspection Report completed at the dealership. Please contact us at (866) 730-4369 for assistance.
Q. Where can I get a copy of my Lease-End Statement and Vehicle Inspection Report?
A. Please remember to ask for a copy of your Lease-End Statement and your Vehicle Inspection Report at the dealership when you return your vehicle. If you are unable to do so or the dealership is unable to provide them, you may contact us at (866) 730-4369 to request a copy.