Frequently Asked Questions
Registration
Log In
Online Profile
General
Online Payments
AUTO-PAY®
Pay by Phone
Standard Mail
Registration
Q. How do I register my Chrysler Financial account online?
A. You will need your Vehicle Identification Number (VIN), Chrysler Financial account number, and valid email address handy. Register now or from the Home Page click the REGISTER NOW button. Then, enter all the requested information, and click SUBMIT.
Q. Why do I need a valid email address to register?
A. We use your email address to help validate and authenticate your identity and to manage communications sent to you concerning your account.
Q. Are there any username, password, or email address restrictions?
A. Yes. Usernames must be between 8 and 35 characters long. Passwords must be between 8 and 20 characters long and must contain at least one number, one lower case, and one upper case letter. You cannot use an email address already registered at chryslerfinancial.com. The address cannot exceed 50 characters and must be in a standard format (xyz@abc.com, eyz@abc.net, etc.).
Q. What is a password hint question?
A. This is a security question you pre-select and answer during your online account registration that allows you to reset your password if you have forgotten it.
Log In
Q. How do I log in to my Chrysler Financial account?
A. Select "My Account" from the cf.com Home Page and log in using the username and password you created when you registered your account.
Q. What should I do if I forgot my username?
A. From the "My Account" login page, click the username link within the "Forgot username or password" statement. Enter the email address used during initial registration and we will send you an email with your username.
Q. What should I do if I forgot my password?
A. From the "My Account" login page, click the password link within the "Forgot username or password" statement, enter your username and the last 4 digits of the primary account holder's social security number and then click SUBMIT. Next, answer the password hint question and click SUBMIT. Finally, enter a new password and confirm. Once your password is reset, you will be able to log in to "My Account."
Q. What if I've forgotten both my username and password?
A. First, use the "forgot username" tool to receive your username by email. Then, use the "forgot password" tool with the username you received. Once you have your username and new password, you are ready to log in.
Q. What happens if I don't know the answer to my password hint question?
A. If you don't recall the answer to your password hint question, you will be required to enter your primary Chrysler Financial account number and the last 8 digits of your VIN. After you "Submit" this information, you will need to reset your password to complete the process. Once your password is reset, you will be able to log in to "My Account."
Q. Why is my account locked when I attempt to log in?
A. To ensure your account information is secure, your account will be locked after repeated invalid log in attempts. Your account can be unlocked using your password hint question.
Q. How do I log in to my account if I am a co-buyer or co-lessee?
A. You'll first need to register separately from the primary account holder. From the Home Page, click the REGISTER NOW button. You will need your VIN, Chrysler Financial account number, and a valid and unique email address to complete registration. Once you enter the information, a link will be sent to your email address, which you must click within 48 hours, in order to complete the registration process.
Online Profile
Q. What is an online profile?
A. An online profile is your secured personal information associated with your online Chrysler Financial account. We store your email address, password, mailing address and other key account information. To access your online profile, log in and click "Update Profile."
Q. What is a "Primary Account"?
A. If you manage more than one vehicle under the same username, the account you registered with is the "Primary Account." This account is used to manage some of the self-service tools available to you, and is the default account used when you log in. You can change your primary account.
Q. How do I add another account to my online profile if I have more than one vehicle financed with Chrysler Financial?
A. After you have registered your first account online, log in, click "Update Profile," and then the "Preferences" tab. Click the "Click here to add more accounts" link at the bottom of the page. Then, enter the VIN(s) and Chrysler Financial account number(s) of your additional vehicle(s) - maximum of 20 unique accounts. Once completed, click SUBMIT. You will then be able to access your other accounts by utilizing the drop-down menu on the right side of the page.
Q. How do I change the primary account if I manage multiple accounts under one username?
A. Log in, click "Update Profile" and then the "Preferences" tab. Locate the Chrysler Financial Account Information section; change your primary account using the drop-down box, and click SUBMIT.
Q. How do I delete accounts from my online profile?
A. Log in, click "Update Profile" and then the "Preferences" tab. At the bottom of this screen, click the "Click here to delete accounts" link. Then, check the account(s) you would like to remove and click SUBMIT. Please note, you cannot delete your primary account.
Q. How do I update my personal information online?
A. Log in, click "Update Profile," select the "Personal Information" tab, complete the fields, and click SUBMIT.
General
Q. What methods of payment does Chrysler Financial accept?
A. Chrysler Financial accepts several methods of payment:
- Checking or Savings Accounts: You may choose any of our payment options using funds from your checking or savings account.
- Money Market Accounts: You may choose to transfer funds from your money market account using our "Pay by Phone" service only. There is a fee associated with this payment option.
- Debit and Credit Cards: You may choose to pay with your ATM/debit card, prepaid/gift card, or credit card with a MasterCard® or Visa® logo, using our "Pay by Phone" service only. There is a fee associated with this payment option.
Q. Where can I find information about my previous payments?
A. The easiest way to view your payment history, regardless of how you paid (e.g. online, phone pay, mail, etc.), is online. To access this information, log in (new online users REGISTER NOW) and click "Payment History." Transactions will be available for viewing once applied to your account.
Online Payments
Q. What is an online payment?
A. Online payments are electronic payments made through cf.com. REGISTER your account and enjoy the conveniences of making payments online and viewing payment history. For more information, refer to Online Set-up and Maintenance.
Q. How do I make a payment online?
A. You can make a payment online by logging in to your Chrylser Financial account, selecting "Make a Payment," then entering your payment amount and date, and clicking CONTINUE (first time users will be instructed to create an online payment profile). You will then be asked to confirm your payment. If accurate, click SUBMIT PAYMENT. When the Thank You page appears, your online payment is complete - it's a good idea to print or write down your Transaction ID (confirmation number) for your records.
Q. Can I make a same-day payment online?
A. Yes. Online payments can be scheduled for same-day payment as long as the payment is submitted before 3:00 p.m. (Eastern Time).
Q. Can I schedule an online payment for a future date?
A. You may schedule a payment up to 14 days from the current date. Limitations may apply for accounts more than 30 days past due.
Q. How do I make a correction to a payment I made online?
A. You may modify an online payment if it is in a "Pending" status. Log in, select "Make a Payment" and click the "View Pending Payments" tab. Click the "Edit" link, enter the revised information and click CONTINUE. Confirm the payment information, then click SUBMIT PAYMENT to complete the update. Limitations may apply for accounts more than 30 days past due.
Q. Am I limited to the number of online payments I can make in a billing cycle?
A. You may schedule multiple payments per billing cycle, but only one per day, per account. Please note, you may only schedule a payment up to 14 days from the current date.
Q. How do I change my online payment email address?
A. Log in, select "Make a Payment, and then click the "To change your banking information, click here" link. Enter your new email address (banking information may also be updated) and click CONTINUE. Confirm the information and click SUBMIT PROFILE to complete the update.
Q. How do I change my banking information for online payments?
A. Log in, select "Make a Payment, and then click the "To change your banking information, click here" link. Enter the information that has changed (email address may also be updated) and click CONTINUE. Confirm the information and click SUBMIT PROFILE to complete the update.
AUTO-PAY®
Q. What is AUTO-PAY®?
A. AUTO-PAY is a service that allows you to arrange automatic vehicle payments as a monthly debit (or deduction) from your banking account.
Q. How does AUTO-PAY® work?
A. Each month, on your scheduled due date, your vehicle payment is deducted (debited) from your banking account. If your due date falls on a weekend or a federal or banking holiday, the debit is processed the next business day. Please note: If you enroll in AUTO-PAY, you will no longer receive monthly statements.
Q. Is there a fee or charge for the AUTO-PAY® service?
A. No. There is no fee or charge for this service.
Q. What information will I need to enroll in AUTO-PAY®?
A. You will need a savings or checking account in good standing with your financial institution. To sign up, you'll need to supply some basic personal information, savings or checking account information, a voided check/draft, as well as your Chrysler Financial account number(s).
Q. How do I sign up for AUTO-PAY®?
A. Online users can log in, click "Update Profile" and then the "Payment Options" tab. Select AUTO-PAY and click SUBMIT. Complete the required information and click SUBMIT. Review the Authorization Agreement, then click PRINT. After signing the Agreement, fax or mail it with a voided check/draft to the number or address on the Agreement.
Or, call us at 1-877-212-4016 and we will fax or email an Authorization Agreement to you. Complete the form and send it back with the required document(s).
Q. Can I use AUTO-PAY® for more than one Chrysler Financial account?
A. Yes. AUTO-PAY can be used to make monthly payments on as many Chrysler Financial accounts as you like. Be sure to enter all Chrysler Financial account numbers on the Authorization Agreement when you sign up for the service. Please note: Once enrolled, any account additions or deletions to the service must be handled with a new Authorization Agreement form.
Q. How will I know when AUTO-PAY® has been activated?
A. Once your AUTO-PAY service is activated, you will receive a letter confirming your enrollment. Until you receive your confirmation letter, you will need to continue making your monthly payment(s). The enrollment process takes approximately 30 days from the time we receive your Authorization Agreement.
Q. What if I haven't received my confirmation letter?
A. To check the status of your AUTO-PAY request, go to cf.com, select Contact Us located at the top of the page (throughout the site) and click Email Us on the right side of the page. Follow the "Email Us" instructions to submit your AUTO-PAY status inquiry. Or, give us a call at 1-877-212-4016.
Q. Will all my payments be made through the AUTO-PAY® service?
A. Finance accounts: All but your final payment will be made through the AUTO-PAY service. The final payment amount often differs from the monthly scheduled payment amount (mainly due to the timing of interest calculations). A final bill will be mailed to you for payment.
Lease accounts: All monthly payments will be made through the AUTO-PAY service through the end of your lease term. Please note, additional charges and/or fees, if any, associated with the end of your lease will be billed separately.
Q. What if I change financial institutions or want to change my bank account?
A. You may transfer your AUTO-PAY service to a new checking or savings account by faxing or mailing us a new Authorization Agreement and a voided check/draft from your new account. We'll update your information and send you a confirmation letter when the change is complete (approximately 30 days). Until this time, your monthly payment(s) will be drawn from your current account. Please note: If you have closed your account, you will still be responsible for making your payment on your due date. See Payment Options for alternative methods of payment.
Q. How do I discontinue AUTO-PAY®?
A. Online users should log in, click Update Profile and then the Payment Options tab. Complete the "Cancel AUTO-PAY®" form and click SUBMIT. You will be contacted to confirm your cancellation. At such time, you will need to begin making payments. See Payment Options for additional information.
Or, call the AUTO-PAY service office at 1-877-212-4016. Be sure to have your banking information and Chrysler Financial account number(s) handy.
Q. Who do I call if I need to speak to someone about AUTO-PAY®?
A. Call our AUTO-PAY service office at 1-877-212-4016. Be sure to have your banking information and Chrysler Financial account number(s) handy.
Pay by Phone
Q. Can I make my payment over the phone?
A. Yes. With our "Pay by Phone" service, you can make a payment over the phone by calling us at 1-800-556-8172. There is a fee for this service.
Standard Mail
Q. Can I send Chrysler Financial a check to make my payment?
A. Yes. If you have not signed up for our eBill service, you will receive a monthly statement with a payment coupon. Simply fill out the coupon and send a check, with your account number on it, using the envelope provided.
Q. Do you accept money orders or cashier checks?
A. Yes. Include your money order or cashier check, with your payment coupon, in the envelope provided. Please also write your account number on the payment document.
General
Q. What should I do if I have not received my first billing statement?
A. If you have not received your first billing statement in the mail, you have two options:
- Register your account, log in and click "Statements." You will then be able to view your statement and make a payment.
- Send your payment with the last 8 digits of your Vehicle Identification Number (VIN) to:
Chrysler Financial
P.O. Box 9001921
Louisville, KY 40290-1921
Please note: You are responsible for making current and future payments on or before the due date listed on your contract. If you have any questions, please call us at 1-800-556-8172 before your due date.
Q. What should I do if I have misplaced my billing statement?
A. If you have misplaced your billing statement and would like a new one, we provide you with two options:
- Log in to your account (or register your account first), and click "Statements." Your current statement will be presented for reviewing, printing or saving electronically. And, you will have the option to make an online payment.
- Call us at 1-800-556-8172 and a Customer Service Representative will be happy to help you.
Q. How many days prior to my due date should I expect to receive my billing statement in the mail?
A. Your billing statement should arrive in the mail approximately 10 days prior to your payment due date. An eBill customer can view their statement as soon as it is generated.
Q. Can I access my monthly billing statement online?
A. Yes. Your current statement is available on cf.com for you to review, print and save. As an added convenience, you can use the link within the electronic statement to make a payment. To view your current statement, log in and click "Statements." To take full advantage of our online statement (eBill) features, such as payment reminders and statement history, click the SIGN UP FOR EBILL button.
eBill
Q. What is eBill?
A. eBill is a service that provides access to your Chrysler Financial billing statement online. Instead of mailing a paper copy of your billing statement, we provide the same detailed information online. We will send you an email reminder (you may also elect to receive cell phone reminders, called Mobile Alerts) when your statement is available and another five days before your payment is due. You may also choose to receive your eBill directly to your email without accessing it through cf.com. This is called Secure eBill Email Statement Delivery.
Q. What is Secure eBill Email Statement Delivery?
A. Secure eBill Email Statement Delivery allows you to view your Chrysler Financial statement directly from your email. By entering your Secure Passcode (initially created during the registration process), you will be able to open, view, and save your statement.
Q. Is there a fee or charge for eBill (online statements), Secure eBill Email Statement Delivery, or Mobile Alerts?
A. No. There are no Chrysler Financial fees or charges for these services. For Mobile Alerts, messaging fees may apply. Check with your mobile service provider.
Q. How will I know when my eBill is ready to view online?
A. If you signed up for eBill, you will receive two emails per billing cycle (approximately 15 days and 5 days prior to your scheduled due date). You may also elect to receive these alerts to your mobile phone.
Q. What is a Secure Passcode?
A. A Secure Passcode is a password you create when you sign up for the Secure eBill Email Statement Delivery service. You will use this password to open the eBill attachment within the eBill email.
Q. How do I change my email address for eBill reminders?
A. To change your email address for eBill reminders, log in and click "Statements," then EBILL PREFERENCES and enter an updated email address.
Q. How do I add Secure eBill Email Statement Delivery if I'm already signed up for eBill?
A. Log in, click "Statements," and click EBILL PREFERENCES. Check the "Receive Secure E-Mail Statement Delivery" checkbox and complete the enrollment by creating a Secure Passcode. Once confirmed, your next eBill will be emailed to you.
Q. How do I change my Secure Passcode?
A. Log in, click "Statements," and click EBILL PREFERENCES, then enter a new Secure Passcode and confirm it. Click CONTINUE to verify and complete the change.
Please note: Secure Email attachments are only accessible with the Secure Passcode that is valid at the time the email is generated. Modified Secure Passcodes are only valid for future Secure Email attachments.
Q. How do I cancel online statements (eBill)?
A. Log in, click "Statements" and then CANCEL EBILL at the bottom of the page. Your statement history will be available online for 30 days. Important Note: If we have posted a statement to your online account prior to cancellation, a paper statement (for your current payment) will not be mailed to you. You will still be required to send in your payment by the due date. Future statements will be mailed to you.
Q. What if I cancel eBill and then change my mind?
A. If you've cancelled eBill within the past 30 days, just give us a call at 1-800-556-8172 and a Customer Service Representative can assist you. Online re-enrollment is available 30 days following your cancellation by following the eBill sign-up steps.
Mobile Alerts
Q. What are Mobile Alerts?
A. Mobile Alerts is a service that sends statement availability and payment reminders directly to your cell phone. To sign up for Mobile Alerts, you must utilize our eBill service. By signing up for eBill, you will receive email reminders when your statement is ready and 5 days before your payment is due.
Q. How do I add Mobile Alerts for eBill reminders?
A. Mobile Alerts are available to eBill customers only. To sign up, simply log in, click "Statements, then EBILL PREFERENCES. Check the "Begin sending eBill alerts to my mobile device" checkbox, complete the requested information, and click CONTINUE. You are now signed up to receive Mobile Alerts. Please note: Although Chrysler Financial does not charge a fee for this service, messaging fees may apply. Check with your mobile service provider.
Q. How do I review and edit my preferences for eBill Mobile Alerts?
A. Log in, click "Statements, click EBILL PREFERENCES, and modify your alert and delivery settings as appropriate.
Payoff Information
Q. Where can I find my vehicle payoff information?
A. The easiest and quickest way to retrieve your vehicle payoff estimate is to go online. Log in and click REQUEST PAY-OFF AMOUNT at the bottom of the My Account Home page. Lease customers that are within one year of lease maturity can also access their payoff information and directions by logging in, clicking "Lease End" and selecting the "Pay Off My Vehicle" tab.
To get the most up-to-date pay-off information, please call us at 1-800-556-8172.
Q. What should I do if I paid off my vehicle and have not received my title or lien release?
A. If you have paid off your vehicle in the past 60 days and have not received your title or lien release, please contact us at 1-800-556-8172 for assistance.
Q. How do I obtain a duplicate title or lien release?
A. If you have misplaced your title or lien release and would like to request a duplicate, please visit https://www.mytitlesupport.com or call 1-866-730-7808. There is a fee associated with a duplicate request.
Updating Personal Information
Q. How do I change my address?
A. Lease accounts: To change the address where your vehicle is physically located (Garaging Address), log in, click "Update Profile," select the "Personal Information" tab, complete the fields and click SUBMIT. Your lease taxes are based on your Garaging Address and may affect your monthly payment. To update your billing address, call us at 1-800-556-8172.
Finance accounts: Log in, click "Update Profile, select the "Personal Information" tab, complete the fields and click SUBMIT. Or call us at 1-800-556-8172.
Q. How do I change my name on my account?
A. If you have legally changed your name (e.g. you were recently married), please call us at 1-800-556-8172.
Q. How do I update my phone number?
A. Log in, click "Update Profile, select the "Preferences" tab, enter an updated phone number, and click SUBMIT. If you have more than one account associated to a username, you must update your phone number individually for each account. Or, call us at 1-800-556-8172.
Q. How do I update my email address?
A. To remain flexible, we allow different email addresses for different functions. You must individually update each email address for each function listed below:
- "My Account" email (i.e.: forgot password tool, profile updates): Log in, click "Update Profile, select the "Preferences" tab, and enter an updated email address. A link will be sent to your email address, which you must click within 48 hours, in order to complete the update.
- eBill (online statements and reminders): Log in, click "Statements, then "EBILL PREFERENCES" and enter an updated email address.
- Online Payment Notifications: Log in, click "Make a Payment, click the "To change your banking information, click here" link and enter an updated email address.
About Your Lease
Q. What should I do as I approach the end of my lease?
A. Personalized information about your lease-end options and tools are available online. To access this information, log in and click "Lease End." You will also receive information in the mail with details on your options, including purchasing your vehicle, and directions for returning it. You may also review our Lease-End Guide below:
Lease-End Guide (3.08 MB)
Lease-End Guide (1.35 MB, print-friendly)
Customers who leased their vehicles from a Connecticut or New York dealership:
NY/CT Lease-End Guide (2.99 MB)
NY/CT Lease-End Guide (1.45 MB, print-friendly)
Q. Do you offer financing options if I'm considering purchasing my lease vehicle?
A. To find a program that fits your needs, log in, click "Lease End" and then the "Finance My Vehicle" tab. Or, call a Chrysler Financial Maturity Advisor at 1-800-387-6962.
Q. Can I return my vehicle prior to the lease maturity date?
A. Yes. We do not charge an early termination fee, however you will be responsible for remaining payments and applicable fees (e.g. damage fees and turn-in fee). You may contact your local authorized Chrysler, Jeep® or Dodge dealer, or Chrysler Financial at 1-800-387-6962 to discuss your lease agreement details.
Q. Do I need to return my vehicle to the dealership where I originally leased it?
A. You should return your vehicle to the dealership where you leased it or to any authorized Chrysler, Jeep® or Dodge dealership, otherwise, you may be charged for actual transportation costs.
Q. When will my vehicle be inspected if I plan on returning it?
A. Your dealer will perform a final inspection of your vehicle when you return it. It is a good idea to self-inspect your vehicle prior to returning it. If you have chargeable damage, take it to your dealer for repairs before the final inspection (damage may be covered under warranty or by your insurance). For inspection details, check out The Lease Turn-In Guide. Please note: A customer who has leased their vehicle from a New York or Connecticut dealership will be contacted by a third-party inspection company to inspect the vehicle prior to returning it (see Lease Turn-In Guide NY/CT for details).
Q. Will I receive anything in the mail prior to returning my vehicle?
A. Expect to receive information in the mail concerning your leased vehicle approximately 60 to 90 days prior to the end of your lease. For detailed instructions and information, use our online "Lease End" process - log in and click "Lease End."
Q. Is there a charge for turning in my leased vehicle?
A. Yes. A lease turn-in fee offsets the cost incurred for a returned leased vehicle. Please review your lease agreement for details.
Q. Can parking tickets affect my lease account?
A. Yes. Be sure to take care of parking tickets upon receipt. Outstanding and unpaid parking tickets are forwarded to us, and we may be obligated to either pay them or forward your contact information to the state to handle directly. If we pay the ticket, the amount of the ticket and any applicable penalties or fees will be included on your next monthly billing statement. An additional administrative fee for this service is chargeable in some states.
Q. Will I be charged if I have driven more miles than what is stated in my lease agreement?
A. Yes. Your lease agreement includes your allowed mileage and the cost for each mile beyond that allowance. If you have more than 90 days remaining in your lease, you can purchase additional miles now and pay the incremental fee over your remaining payments. This way, you will avoid a lump sum payment at the end of your lease. Contact us at 1-866-222-2914 to learn more.
Q. Will I be refunded for mileage I do not use during my lease?
A. If you purchase extra miles during the term stated in your lease agreement, you will be refunded the unused miles once lease-end charges or fees have been paid.
Q. What is "excess wear and use"?
A. "Excess wear and use" is chargeable damage beyond what we consider to be normal wear on your vehicle. You may review or download a quick reference guide about "excess wear and use" to learn more.
Q. Will I be charged for repairs if I return my vehicle with damage?
A. Yes. You will be charged for any damage considered "excess wear and use" upon vehicle turn-in. You can perform a self-inspection of your vehicle to determine if there may be chargeable damage: Log in, click "Lease End" and then "Self Inspection Report" on the right. Repairs should be completed prior to turn-in to avoid charges at the end of your lease. Some repairs might be covered under warranty or by your insurance - be sure to check with your dealership and/or insurance agent for more information.
Q. What if I do not agree with the "excess wear and use" charges applied to my account?
A. If you are billed for damages you had previously repaired, contact us at 1-866-730-4369. Upon receipt of proof of repairs, we will review the charges to determine if they should be removed.
Q. Why am I being charged for damages if there weren't any when I returned my vehicle?
A. You should not be charged for damage that was not present during the final inspection of your vehicle. Please contact us at 1-866-730-4369 for assistance.
Q. What payment options do I have for lease-end charges?
A. You can pay any lease-end charges at an authorized Chrysler, Jeep® or Dodge dealership, when you return your vehicle. You may also make your payment online, or mail your payment along with the payment coupon included in your Lease-End statement.
Q. Where can I get a copy of my Lease-End statement and Vehicle Inspection Report?
A. Please remember to ask for a copy of your Lease-End statement and your Vehicle Inspection Report at the dealership when you return your vehicle. Should you require a copy, you may contact us at 1-866-730-4369.
The Credit Process
Q. Where can I learn about credit?
A. Our Credit Basics section gives you access to information that can help you establish and protect your credit.
Q. How do I determine what my monthly car payment should be?
A. Use our Budget Calculator to identify your monthly expenses and income, and learn what monthly vehicle payment fits your budget.
Chrysler, Jeep® and Dodge Auto Insurance
Q. What is the Chrysler/Jeep/Dodge Auto Insurance Program?
A. This program offers auto insurance to owners of Chrysler, Jeep and Dodge vehicles through policies provided by 21st Century Insurance and Financial Services. You may choose either the Chrysler, Jeep or Dodge Auto Insurance program based on the vehicle you drive. And, while exclusive coverage benefits apply to the Chrysler, Jeep and Dodge vehicles, other vehicles may be insured regardless of make or model.
Q. Can all Chrysler/Jeep/Dodge drivers save money with this program?
A. There are many variables that determine an insurance rate the year, make and model of the vehicle being insured, the driving habits, driving record and credit history of the driver, as well as the coverage you choose. Your savings may vary, but, on average, drivers can expect to save about $398 a year on their auto insurance with this program.
Q. Is there anything I can do to lower my insurance premiums or ensure they remain low?
A. Yes. Since key factors such as driving habits, driving record and credit history are used in determining your insurance premium, you should maintain a clean driving record and take steps to ensure your credit history is accurate.
Q. What if I already have auto insurance on my Chrysler, Jeep or Dodge vehicle?
A. It is not necessary to wait for your existing policy to expire. You can obtain a no-obligation quote for auto insurance anytime by visiting the Chrysler, Jeep or Dodge Auto Insurance Program Web sites. And, if you decide to switch your auto insurance, your current insurer is required to refund the unused policy premium.
Q. Do all repairs have to be performed at an authorized Chrysler, Jeep or Dodge dealership?
A. Through this program, insurance repairs made through an authorized Chrysler, Jeep or Dodge dealership qualify you for a $100 deductible waiver. And, it guarantees all insurance repairs to your vehicle are made with original manufacturer's parts that are engineered for your vehicle not replacement or generic parts. It also certifies that these repairs are guaranteed for the life of your vehicle, during your ownership.
End of Program October 30, 2009
Q. What are the key dates that I should be aware of?
A. Key dates are as follows:
August 31, 2009 Last day cardholders can order Dealer Dollars Certificates online or by phone.
September 30, 2009 - Last day cardholders can earn Rewards Points (5 points in dealership and 1 point for general purchases).
October 30, 2009 - Last day cardholders can use Dealer Dollars Certificates in the dealership (all certificates will expire by the date printed on the certificate or October 30, 2009, whichever comes first).
October 30, 2009 - Last day cardholders can redeem points toward Chrysler Financial monthly payments, Gas cards or Chrysler, Jeep and Dodge branded merchandise.
November, 2009 - Eligible cardholders will be converted to a new Bank of America® branded credit card.
Q. What if I have a Dealer Dollars Certificate with an expiration date after October 30, 2009?
A. All certificates will expire on the date printed on the certificate or October 30, 2009, whichever comes first. This program change will be outlined in the letter Bank of America is sending to cardholders.
Q. How long can I continue to use my Chrysler, Jeep or Dodge Rewards Visa credit card?
A. Cardholders can continue using their credit card for as long as their account is valid.
Q. How long will I continue to earn Rewards Points?
A. Cardholders will continue to earn 5 points for every dollar spent in Chrysler, Jeep and Dodge dealerships and 1 point for every purchase dollar spent elsewhere until September 30, 2009.
Q. How long can I continue to redeem Rewards Points?
A. Cardholders can continue redeeming Rewards Points until October 30, 2009. Note: Dealer Dollars Certificates must be ordered by August 31, 2009 but can be used until October 30, 2009.
Q. What options do I have to redeem my Rewards Points?
A. The standard redemption options (Dealer Dollars Certificates, Chrysler Financial monthly payment, gas cards or merchandise) will be available until the dates shown above. For more information, cardholders can call the Rewards Redemption Center at 1-888-882-9376, or visit these Web sites: chryslercreditcard.com, jeepcreditcard.com or dodgecreditcard.com.
Q. Can I still manage my account through the credit card Web sites?
A. You can access your account via chryslercreditcard.com, jeepcreditcard.com or dodgecreditcard.com until October 30, 2009, in order to check point balance, redeem points, etc. Other account maintenance items can be handled by logging in to your account at bankofamerica.com.
Q. What happens if a dealership does not accept my Dealer Dollars Certificates?
A. Prior to having service work or repairs completed, you should confirm your dealership accepts Dealer Dollars Certificates. However, if a dealer does not accept your certificates, you have two options:
1. Call the Redemption Center at 1-888-882-9376 for further assistance.
2. Locate another participating Chrysler, Jeep or Dodge dealership in your area by visiting these Web sites: chrysler.com, jeep.com or dodge.com.
Q. Who can I contact with additional questions regarding changes to this program?
A. Cardholders can contact Bank of America at 1-800-732-9194.
General
Q. What is a Chrysler, Jeep® or Dodge Rewards Visa® Credit Card?
A. They are branded Visa® credit cards with a unique rewards program designed specifically for Chrysler, Jeep and Dodge drivers.
Q. What makes the Chrysler, Jeep or Dodge Rewards Visa® credit cards unique?
A. Our credit cards have been designed to help you lower the cost of vehicle ownership. With them, you'll earn Rewards Points that can be applied to your Chrysler Financial monthly payments. You can also convert your Rewards Points to Dealer Dollars Certificates and use them at your dealership for your next down payment, oil change or virtually anything else your Chrysler, Jeep or Dodge dealer sells.
Q. How do I earn points?
A. You'll earn 5 Rewards Points for every dollar you charge at participating Chrysler, Jeep and Dodge U.S. dealerships, and 1 Rewards Point for every dollar spent on general purchases worldwide where Visa credit cards are accepted.
Q. Do these credit cards have an annual fee?
A. No.
Q. Is there a limit to the number of points I can earn?
A. No.
Q. Is there a limit to the number of points I can redeem?
A. No.
Q. Are the Chrysler, Jeep® and Dodge Rewards Visa accounts provided by Bank of America?
A. Yes, these accounts are provided by Bank of America.
Q. Is there a Web site I can visit for more information?
A. Yes, please visit chryslercreditcard.com, jeepcreditcard.com or dodgecreditcard.com to find out more!